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| Below are some answers to frequent questions. |
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| Production time |
| Production typically takes 2-4 business days unless otherwise noted. Domestic shipping takes, on average, 2-3 business days. |
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| Methods of payment |
| Visa, Mastercard, Amex, Discover, Paypal, and eCheck.
All payments are processed and billed by either Google Checkout™ or Paypal® (depending
on which you use to checkout with.) Orders payed by eCheck will be put into production AFTER the eCheck has cleared. Your card will be charged when you place your order. You can cancel your order anytime before it ships and receive a full refund. |
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| Google Checkout will ask you to create a user account but Paypal does not. If you do not see the credit card entry data form after you select Paypal, find the heading that says "Don't Have A Paypal Account?" and click on a link that says "Continue". |
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| We do not have access to your credit card information and all billing issues must be directed to Google™ or Paypal® (depending
on which you used to checkout with.) |
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| International shipping |
| We gladly ship all over the world. All international orders ship USPS First Class
Mail International (average of 5-12 business days).
An additional charge will be applied to your order to accomodate
international postage rates. Due to customs inspections, some packages may take longer to arrive. |
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| Privacy |
| Your personal information will not be used outside of creating and shipping your order. We do not share or sell your information.You will NOT receive spam from Indieshirts.com! |
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| If you sign up for our mailing list, you can unsubscribe at any time. Unsubscribing takes effect immediately. Sign up by clicking the link to the right or elect to receive emails during checkout (Google Checkout only.) |
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| We never, at any time, have access to your credit card information. |
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| Production method |
| We don't make a shirt until it's ordered. Instead of mass-producing one design in one style and color, we have the materials and equipment necessary to create each shirt on demand. |
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| Checking order status |
| If you'd like to check the status of your order, simply send us an email. If you check the status of your order through Google, you WILL NOT get an accurate response. |
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| Haven't heard anything about your order and it's been a while? |
| If your order is delayed due to a request for an out-of-stock item or other problem, we'll contact you as soon as we notice the issue. Sometimes spam filters can flag legitimate emails trying to reach you. If you haven't heard from us, check your spam box or just shoot us an email. Be sure to add us to your recognized addresses so that our emails won't be flagged as spam. We don't want to have to alter or cancel your order because we can't reach you! :( |
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| Exchanges and returns |
| We gladly accept exchanges and returns. Only unworn, unwashed merchandise is eligable to return. A defective item can be returned up to 30 days from receipt. Once your item arrives, we will credit you the cost of the merchandise returned. |
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| Please contact us before returning an item. |
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| Can you print my artwork on a shirt? |
| Yes. However, we do not create custom artwork for a t-shirt. If you have a graphic file handy, we may be able to put the design onto a shirt for you. Graphic files should be high-resolution and in Photoshop, Illustrator, TIF, PDF, or EPS formats. Artwork will need to be one-color, silhouette-like, clean and well defined. If we need to perform basic work on the graphic in order to print it, an additional charge may be added to your order. |
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| Please contact us for additional information and pricing. |
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| Our designs |
| All our designs were created in-house and orginated from random quotes and scribbles on pieces of paper. |
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| Indie? |
| We're just us. Not anything huge or extraordinary. Just a few 20-somethings that happen to make t-shirts for a living. |
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| How it all started |
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| Somewhere along I-8, after a failed attempt at throwing Coke and ice out a car window at 80 mph, we stopped at a Jack in the Box. During the course of the double-cheeseburger combo dinner, the phrase "I love soccermoms" was uttered. "Hey, that would make a good t-shirt." |
| The remaining miles to San Diego were consumed with ideas for t-shirt graphics and message tees. Perhaps it was the spirit of being on the road or the general goofiness of the uninhibited ramblings of a couple of dreamers. We're not exactly sure, but something was sparked along that road. |
| As a general rule of thumb for dreamers, 'saying' and 'doing' are very different things. Years after that road trip and after much time wasted managing retail stores for obnoxiously large companies, a series of events kicked our butts into gear and Indieshirts.com came to life. |
| Since 2005, we've been making t-shirts full time here in sunny Phoenix, Arizona. We're happy to be in business. |
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